Forum Discussion

carnagemp4's avatar
carnagemp4
Honored Guest
1 month ago
Solved

Can't make a boundary?

I cannot make a boundary, all buttons related to making a boundary are unresponsive, even with the new navigator off. I've restarted my headset a few times and even factory reset it to try and fix it...
boundary
bug
Meta Quest 3
standalone
unresponsive
  • MetaStoreHelp's avatar
    MetaStoreHelp
    1 month ago

    Hey there,

     

    We saw your post and we wanted to lend a hand!

     

    Having issues with the boundary refusing to be created can be far from ideal, especially when you've just got home after a long day and you're just looking forward to enjoying some of your favorite games through VR. We would love to provide you with the support needed to get you back into the Metaverse to continue enjoying those games we all love, to do this we will provide you with a few troubleshooting steps we would like you to try below:

     

    1. Make sure the tracking is turned on

    By default, the headset will use 6DoF tracking, unless it has been turned off in the Guardian settings panel or lost tracking while in VR.

    • Click on the clock on the left side of the universal menu.
    • Select Settings.
    • Select System from the Settings panel.
    • Select Headset Tracking from the left side panel.
    • Make sure Headset Tracking is ticked.

     

    2. Clear your boundary history

    If you have multiple accounts on the same headset, boundary history will be cleared for all accounts, not just the account you are currently using.

    • Press the Oculus/Meta logo on your right controller
    • Click on the clock on the left side of the universal menu
    • Select Settings
    • In the settings panel, select Boundary
    • Select 'Clear Boundary history'
    • Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary settings menu

     

    3. Reboot the headset

    • Turn the headset off, wait a minute or two, then turn it back on.
    • A restart is a little different so turning the headset off is recommended over just restarting

     

    If the above troubleshooting doesn't work please don't hesitate to get in touch with us privately so we can provide you with the support needed! Please select our name to get to our profile page, or click here.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear back from you soon!

MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
1 month ago

Hey there,

 

We saw your post and we wanted to lend a hand!

 

Having issues with the boundary refusing to be created can be far from ideal, especially when you've just got home after a long day and you're just looking forward to enjoying some of your favorite games through VR. We would love to provide you with the support needed to get you back into the Metaverse to continue enjoying those games we all love, to do this we will provide you with a few troubleshooting steps we would like you to try below:

 

1. Make sure the tracking is turned on

By default, the headset will use 6DoF tracking, unless it has been turned off in the Guardian settings panel or lost tracking while in VR.

  • Click on the clock on the left side of the universal menu.
  • Select Settings.
  • Select System from the Settings panel.
  • Select Headset Tracking from the left side panel.
  • Make sure Headset Tracking is ticked.

 

2. Clear your boundary history

If you have multiple accounts on the same headset, boundary history will be cleared for all accounts, not just the account you are currently using.

  • Press the Oculus/Meta logo on your right controller
  • Click on the clock on the left side of the universal menu
  • Select Settings
  • In the settings panel, select Boundary
  • Select 'Clear Boundary history'
  • Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary settings menu

 

3. Reboot the headset

  • Turn the headset off, wait a minute or two, then turn it back on.
  • A restart is a little different so turning the headset off is recommended over just restarting

 

If the above troubleshooting doesn't work please don't hesitate to get in touch with us privately so we can provide you with the support needed! Please select our name to get to our profile page, or click here.

 

Next, click "Send a Message" to privately message us!

 

Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear back from you soon!

  • carnagemp4's avatar
    carnagemp4
    Honored Guest
    1 month ago

    I figured it out! In dev settings, I disabled boundary/space settings without realizing. Sorry for being a goober lol!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 month ago

      Hey there,

       

      We're glad to see that you got the issue fixed! If you have any further issues please let us know as we would be happy to help.

       

      we hope you have a great rest of your day!

    • Maccyb123's avatar
      Maccyb123
      Expert Trustee
      1 month ago

      It can happen to anyone! 😁 It's easy to hit the wrong tab and wonder later what happened. I had an unusable controller problem.....until I realised I put the battery in the wrong way around. 😂 Glad you got it fixed! Enjoy your Quest! 

  • ChiliFlame's avatar
    ChiliFlame
    Honored Guest
    22 days ago

    Hi there

    We’re experiencing the same problem, but we don’t have the developer option.
    we tried the above options and tried to also access the Developer module - which we don’t have. 

    My son (and I) is clicking on the adjust boundary, which ‘depresses’ but nothing happens.

    We’ve also tried the classic off/on again.

    we’re nearly at the point of Factory resetting the device, but would rather not. 

    M&O

     

    • steve_40's avatar
      steve_40
      Consultant
      21 days ago

      You don't have the same problem, as you are not using developer mode 😉.

      I'm assuming you have a Quest 2 or 3 here.

      Make sure the cameras on the headset are clean and unobstructed, and that the room is well lit.

      - Make sure Travel Mode is off 

      - Go to Settings->Privacy & safety, then:

      -> Delete enhanced spatial services spatial data from Meta servers

      ->Clear physical space history

      Go to Environment setup->Space setup, then:

      -> Manage your spaces->CLEAR

      Go to Environment setup->Boundary, then:

      ->Clear boundary history->CLEAR.

      Now, go back to Environment setup->Space setup, and SET UP a new space and boundary.

      See if that works.