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GlacialFinch1574's avatar
GlacialFinch1574
Honored Guest
4 months ago

Can't upgrade child account to Teen

I started the process and couldn't finish entirely as he wasn't present (needed his phone to sign into a Google to get his email).

Now when we got to his account either via the Family Center logging in as me, or via the Meta account page, it congratulates him on his birthday then gives him the details.

From there it gets to a page to sign in with his email address pre-populated.

Before I can enter a password I get:

This email is already associated with a Meta account, so it can't be used to create a new one. To continue, log into your existing Meta account. If you used Facebook or Instagram to create your account, you'll need to log in with Facebook or Instagram too.

This happens when I go to https://accountscenter.meta.com/ and log in as him with the password I set. I can change said password, and have said password up to date.

There's literally zero support that I can find on this, the closest I can find 

 

For clarity, this is the process I'm going through

After this comes the screen at the top.

 

 

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hey GlacialFinch1574,

     

    We saw your post and wanted to provide some assistance.

     

    Upgrading from a child account to a Teen account is so exiting and we would love to help you find the solution needed! What we'll need you to do is to just send us a message through PMs so we can gather a bit of information to provide you with a tailored solution. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.
     

    Hope to hear back from you soon!