Forum Discussion

oHerry's avatar
oHerry
Honored Guest
29 days ago

Casting on the Meta Quest Link Software

For some reason, casting on the software on my PC is not working. Idk exactly what is happening, but even after reinstalling the program, the casting is always stuck on this.

I've tried reinstalling the program, adding exceptions for the Quest program on the firewall, fully disabling the firewall, and I've even reinstalled Windows (it worked once after reinstalling Windows, but I couldn't get it working after. Note that I connected, disconnected, and it stopped working) but I still haven't found a solution. The only thing I haven't done yet is wiping the Quest itself.

Also, when I tried accessing the support page to report this problem, it says that I have no devices linked to my account, even though my device is linked and logged in as normal. It even shows up on the auth.meta devices page, but not on the meta.com devices page.

Any help would be appreciated. (Also, sorry if something doesn't fully make sense, English is not my main language :P)

Meta Quest Link software

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    29 days ago

    Hi oHerry, we see you're having an issue casting through Meta Quest Link device to your PC. We know how fun it is to cast and share these VR experiences with those around you, so we want to do everything we can to help clear this up.

     

    The "content not viewable in your region" error during Meta Quest casting is usually due to your headset being in an unsupported country or an incorrect IP address. To fix this, try the basic troubleshooting steps first like ensuring both devices are on the same Wi-Fi network and check for software updates on your devices. If the problem persists, restart your Wi-Fi router. As you have tried a number of troubleshooting steps already, we ask you to send us a private message so we can help you with this query. 

     

    We would like to investigate further, and for this we will require some information about your device and account that we wouldn't want you to disclose in a public space. For this, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message". Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!