Forum Discussion

Mafootje's avatar
Mafootje
Expert Protege
4 months ago

Charging only with cable in certain orientation

I've been using my MQ3 from buying it Oktober last year with an elite strap with battery.

Suddenly I've got charging connect and disconnect sounds while playing. Soon thereafter it didn't charge anymore. 

Tried the headset direct and that didn't work also. But after turning the connect 180 degrees it did. 

Tried it with the strap and that also helped. Problem is that the cable on the strap is too short to do this when wearing the headset. 

There's no visible dust or debris in the connector. 

Anyone else had this?

charge

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hi there Mafootje,

     

    We noticed your post and would love to lend a hand, from the image you provided it looks like there may be an issue with the USB-C port on your headset.

     

    So that we can look into this further could you please send us a private message.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We are looking forward to hearing from you soon!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hi again,

     

    We just wanted to check in to see if you would still like assistance?

     

    If so please don't hesitate to get in touch!