I would urge people to check there bank account for double payments or other unauthorised payments
I was recently charged twice for a meta Quest game by Metapay.
Trying to get it sorted is a nightmare.
Don't think much of the customer support for a blatant overcharging issue.been trying for over a week for this to get sorted, do they just not reply to people in the hope that they go away, would urge people to check there bank accounts.
Had this too on two games. Any update on the outcome? How did you contact them to resolve? Im trying to find a contact form or email or even a webchat. Any help appreciated.
I first contacted meta customer support, up to now I have been passed to 3 different people all asking the same questions with no progress.
they did not reply to any requests for update on progress for almost a week and then passed to someone else, they are probably waiting for me to give up.
Hi koffeezzyy. We have received your private message and will be happy to continue assisting you there.
We are happy to look into the progress with your support ticket if you would like to reply to the private message you sent us here as well, Chasquest3. Thank you both for reaching out and making us aware! Talk soon.
