1. Reply to the ticket asking for escalation to Account Integrity / Specialized Review.
Use wording like: "I have already submitted the requested documents multiple times. Please escalate this ticket to the Account Integrity team for manual verification."
Agents can escalate, but they only do it when explicitly asked.
2. Upload the documents in a single message thread.
Meta's system sometimes loses attachments if they're spread across multiple replies.
Attach:
- Birth certificate (again, even if you already did)
- A short screen recording showing the verification loop
- A brief explanation that the system keeps requesting the same items
3. If the ticket stalls for more than 48–72 hours, open a new ticket referencing the old one.
Meta support sometimes "freezes" a ticket without closing it.
In the new ticket, include:
- The original ticket number
- A summary of what you've already submitted
- A request for escalation
This often gets a fresh agent who actually reads the history.
4. Use the Meta Quest Support Chat instead of email when possible.
The live chat agents ("chat with customer support") tend to be more empowered to escalate. Parents report better success with chat than with email‑only support.
5. If the child's account is part of a Family Center setup, verify the parent account too.
Sometimes the parent's verification must be completed before the child's can be processed.
