Forum Discussion

corvin.13's avatar
corvin.13
Honored Guest
3 years ago
Solved

Confirmation Code Not Sending-6 digit code

Was able to get the confirmation code upon setting up account on desktop computer, however when trying to log in through the Meta Quest app, it does not send 6 digit confirmation code. Have been tryi...
COnfirmation code not sending
Meta Quest 2
Meta Quest App
  • MetaStoreHelp's avatar
    MetaStoreHelp
    3 years ago

    Hi Fun4mee ! We completely understand that you're encountering some issues gaining access to the correct account. Since we realize how this might be affecting your VR experience, we'd want to step in and lend you a hand so that we can get this fixed for you. In this case, our team may need to take a closer look to determine the appropriate next steps. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to getting you back in the game!

  • Hwdp1's avatar
    Hwdp1
    2 years ago

    To everyone that has issues not receiving the code. Open account at yahoo.com and it will work. I was ready to return my vr until i realized that meta doesn't like certain emails, mostly foreign so I've opened yahoo just for this purpose and the code arrived right away

Neeeedles's avatar
Neeeedles
Explorer
2 years ago

This is NOT SOLVED! i just got my Quest 3 and all my games are locked out coz i cant login to my account! my email doesnt even have any special letters or anything but its not yahoo. I cant change my email to yahoo if i cant even login anyway. What the hell is this crap.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hello there, Neeeedles. We understand you are having some issues logging into your account, account access is pretty important for any device, and we would love to help you out! So that we can get some account information to assist, can you send us a message privately from our Profile Page? From there, we would love to assist and get you back into your account!