Forum Discussion

joshua.g.529209's avatar
joshua.g.529209
Honored Guest
13 days ago

Controller connecting issues as well as headset start up

We have been unable to use the controllers as they appear to have disconnected from the headset and have tried the battery removal and other guidance with no success.The other issue appears to be the headset as when we power on it comes up with the logo,then the password screen (which we can’t get past as the controllers aren’t showing as working) and then it appears to power off.We have tried charging for a few hours on another charger for a switch as recommended but we still have the same issues.

Has anyone else had a similar issue or may have advice on how to reconcile the issue before we admit defeat that it’s broken?

Headset
Meta Quest 2

3 Replies

  • Choleni's avatar
    Choleni
    MVP
    13 days ago

    Hi joshua.g.529209​ 🙂

    So, you can't pair the controllers, because you can't pass the password screen to keep the Quest turned on?

    A factory reset will remove the password screen...... it's the only way to get rid of the password/pattern screen.

    Then you can setup the Quest again and you are - hopefully - able to pair your controllers.

    How to factory reset your Quest

    • joshua.g.529209's avatar
      joshua.g.529209
      Honored Guest
      12 days ago

      We have done the factory reset but the headset just turns on then goes off again so we can’t navigate to set it up again 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    12 days ago

    Hi joshua.g.529209,

     

    Thanks for reaching out to us about this pairing issue. 

     

    We understand you've already tried some troubleshooting steps, including the one provided by Choleni so thanks for that.

     

    We would love to look further into this, so please send us a private message so we can investigate further:

     

    • Select our name to get to our profile page, or click here
    • Next, click "Send a Message" to privately message us

     

    Please remember, you must be signed into the community first to send us a private message.

     

    We look forward to hearing from you.