Forum Discussion

endersilex's avatar
endersilex
Explorer
3 years ago

Controller Light Blinking Help

EDIT: before you read this, the problem has been fixed. (look below)

 

Ok so my left oculus quest 2 touch controller is blinking on and off (spelling SOS in morse code). It appears to be paired in the app, but the headset says otherwise. Its been like this for about an hour.

 

I've searched this problem up online, and apparently its some sort of failed firmware update. There are lots of fixes online but none of them work for me. I have tried:

 

- unpairing then repairing the controllers from the app. (x3)

- taking out the battery then re-inserting it.

- restarting the headset (x2)

- entering Bluetooth pairing mode on the controllers

- shutting down the headset and then turning it back on.

 

none of these "fixes" worked for me, and every time I tried one the controllers got more buggy:

 

- left controller (bad one) buzzing every half second

- right controller becoming unpaired

- default cursor (when no controller is paired) staying in one spot

 

If oculus somehow finds this message, please add some sort of firmware reset that will delete, then reinstall the latest version. Help is appreciated, and if the controllers fix themself (for some reason) ill edit this post. until then, HELP o _ o

 

EDIT: ok so after maybe an hour, the lights started to blink very rapidly. after five minutes the controller reconnected, and after maybe 15 more minutes the blinking stopped. I think that during that time the controller was either updating or reverting to a stable state. Anyways, if you have this situation, just wait about an hour and a half.

 

EDIT:  view this post for the continuation of this story (it gets worse) https://forums.oculusvr.com/t5/Support/Controller-not-working/td-p/946474

blinking
controller
firmware
fixed
SOS

51 Replies

  • Borat_Sagdiyev1's avatar
    Borat_Sagdiyev1
    Explorer
    3 years ago

    My oculus was doing the same thing with my right controller, it keeps blinking sos, and I've taken the battery out, turned off the headset and back on multiple times, let it wait, paired in the app and all it does is update firmware, complete the update and never connect. It's been a full day now. I did find some battery corrosion on the controller and cleaned it off with a q-tip with nothing on it, but it was working fine just a couple hours prior to this.

    • Jan_mer10's avatar
      Jan_mer10
      Honored Guest
      2 years ago

      Were you able to find the solution? I’m currently having the same exact issue with my right controller. 

      • Panz3r's avatar
        Panz3r
        Explorer
        2 years ago

        So you can fix it by resetting the headset to factory settings,  Repairing controllers, and then waiting like a day. It finally resolves itself. Huge pain in the ass though

  • Con352's avatar
    Con352
    Explorer
    3 years ago

    did u get a fix yet i’m facing the same problem 

  • JoNinja2013's avatar
    JoNinja2013
    Honored Guest
    3 years ago

    This is exactly what is happening with mine but it is my right controller and I have tried all that you did but it has been more then a few hours and still nothing!

  • JoNinja2013's avatar
    JoNinja2013
    Honored Guest
    3 years ago

    ME TOO, Seems like this is an ONGOING ISSUE AND META NEEDS TO ADDRESS IT!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      3 years ago

      Hey JoNinja2013! We see you're having troubles with your controller. This is not the VR gaming experience we want you to have, so let's see what we can do to get this fixed! Please try the following:

      • Remove the batteries from your controllers for at least 10 minutes to reset the controller
      • Unpair and re-pair the controllers
      • As a last resort, factory reset the device. Make sure you have cloud backup enabled so you don't lose any data! Follow the steps found here to factory reset your device.

       

      We hope this helps! If not, please reach out to our support team so we can assist you further.

      • ranger.788783's avatar
        ranger.788783
        Honored Guest
        3 years ago

        That's real funny cause I left them out OVER NIGHT and nothing is working. N.O.T.H.I.N.G.

    • Panz3r's avatar
      Panz3r
      Explorer
      2 years ago

      Yeah. Good luck contacting support. After 2 hours on chat, Their solution to the issue was to make me purchase a new controller from the Out of Warranty program lol. Some customer service! Their **bleep**ty coding screws up an otherwise functioning piece of hardware and I have to buy a replacement. What a bunch of clowns. 🤡 I cancelled my Quest 3 preorder and will be reevaluating my support for meta/oculus/quest products in the future. If anyone figures out a fix please post it so that I can rescue my otherwise function controller. 

       
  • Dzor's avatar
    Dzor
    Honored Guest
    2 years ago

    You have two edits in the first post. One that you fixed with waiting 1h, another with the link to same problem. 

    So ultimately, did you fix it permanently simply by waiting?

  • Deltax02's avatar
    Deltax02
    Honored Guest
    2 years ago

    I'm facing the same issue. Did someone managed to fix it ? I've tried everything what was suggested 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey there Deltax02, we see you are having issues with your controllers. We know being unable to use the controllers to play your games can be inconvenient, and we would love to assist you on this matter all that we can!

       

      So that we can provide accurate troubleshooting, can you please let us know which controllers you are having this issue with? The Meta Quest Touch Controller or the Meta Quest Touch Pro Controllers?

       

      Also, what troubleshooting have you done so far (so we don't give you repeated steps)? 

       

      Please let us know, we hope to hear from you soon!

      • Deltax02's avatar
        Deltax02
        Honored Guest
        2 years ago

        Hello, 

         

        I'm currently facing the problem with the right Meta Quest Touch Controller. When I switched up my battery, the SOS signal began to light up. So I cleaned the minus part of the controller and tried to unpair and update the controller's firmware from the app. It said that It completed successfully but the signal came up again. I've done it twice. 

         

        Thank you for helping me and I'm waiting for a fix soon. 

    • ranger.788783's avatar
      ranger.788783
      Honored Guest
      2 years ago

      Hey man, I ended up just getting a protection plan service and ended up getting a whole new oculus within 4 business days. I recomend asurion

  • Dzor's avatar
    Dzor
    Honored Guest
    2 years ago

    Meta replaced the controller for me. 

    Seemed to me like some sort of unrecoverable controller firmware issue. 

    • Panz3r's avatar
      Panz3r
      Explorer
      2 years ago

      They made me pay for my replacement. 🤡 

  • Lucky135's avatar
    Lucky135
    Honored Guest
    2 years ago

    The same thing has happened to me with my right controller, I’ve done everything that say to trouble shoot but it keeps blinking and not tracking. My quest says it’s connected and when I’m using it, it will say it’s connected on the app but when I’m in the headset it doesn’t show up. I’ve been trying to fix it for about a month and contacted meta but my chat was cut short and I don’t know what to do anymore.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey there! We thank you for bringing this to our attention. We hate to hear that your controllers aren't working properly and that you got disconnected from one of our chat agents. Not to worry; we'll be glad to help. If you could please PM us directly so we could assist further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey there! Just checking in to see if you're still in need of our assistance, we want to make sure we can get you back on track. 

  • BP334's avatar
    BP334
    Explorer
    2 years ago

    I found a fix but a MAJOR pain in the butt. 

    You have to take the battery out of the opposite controller you are having the issue with, disconnect both controllers through the app, then reconnect the impacted controller first. Then instal the battery on your good controller and connect. 

    This is 100% a hardware issue!!!!!!!!!

    • TBone0003's avatar
      TBone0003
      Honored Guest
      2 years ago

      I tried this in addition to all the other supposed solutions and it did not work for me

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        Hey there, TBone0003 and Nikonx1987, and thanks for reaching out to the community with your issues! We're fairly certain that dealing with controller issues isn't a fun time for anyone, and it's certainly not what we want you to have to be dealing with either. Please be assured we're happy to work with you to find the best resolution for this. If you've exhausted the troubleshooting that we and others have provided in this thread including the factory reset, we'll need to get you in touch with our support teams to dig into it further. You can create a ticket with them directly at Meta Quest Support, or you can  send us a private message and we'll assist you with getting it created. Just click on our name to get to our profile, or click here. Then, click "Send a Message" and we'll see that message shortly! Please keep in mind that you have to be signed into the forums to send private messages. We'll be looking for those replies!

    • BP334's avatar
      BP334
      Explorer
      1 year ago

      It has now been over 3 months since this post.  Meta has provided 0 support other than offering for me to purchase a replacement at cost - when the issue is 100% A HARDWARE ISSUE. Meta team - i will send my POS controller to you for you team to assess Meta team. I could not be more disappointed in the service I have received. I feel betrayed after the initial support I showed the platform. 

  • Theinkdemon9's avatar
    Theinkdemon9
    Honored Guest
    2 years ago

    I’m having the same issue. But the big problem with this is I factory reset my oculus quest 2 thinking it would help, but I need to press the oculus menu button located on the right controller, but can’t as it won’t connect. If any solution is found please say!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey there, BP334 and Theinkdemon9! We understand that you guys are having some controller issues. We know that you're probably spending alot of time trying to fix this, so we'd love to help you out. If you guys could send us a PM so that we can assist both of you further, we'd really appreciate that! Please select our name to get to our profile page, or click Here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're looking forward to both of your replies!