It's weird. Both: the response from support and your issue. I mean, that Q3 has in-built system to make a buffer between your glasses and the lenses. It has 3 positions and I use it w/o any issues. Yes, it could switch it's position if you are not accurate enough when you press it against your head at the begin, but it doesn't false during play process. About the support response, I didn't use this function, but I saw that there is option to order special lenses with the optical characteristics (instead of your glasses) and change the default ones. It's suitable for private device case, but what I'm talking here about is that the option of changing lenses is exists. Try to learn about this option more and reach the support with this information. Good luck with the case 👍
NightlorE_BaT wrote:
.....but I saw that there is option to order special lenses with the optical characteristics (instead of your glasses) and change the default ones. It's suitable for private device case, but what I'm talking here about is that the option of changing lenses is exists.
Hi NightlorE_BaT 🙂
That's not quite true... the prescription lenses are an addition to the existing lenses, not a replacement.
Scratched lenses can't changed with prescription lenses.
