Forum Discussion
The green bar means it is installing an OS update but not a firmware update (firmware update is a silicon chip icon). How long are you waiting when you get to the grey screen before resetting? Once after an update I had to wait about 10 minutes before the Loft loaded, but usually it only takes a few seconds. It made me feel very anxious indeed. If it keeps doing the green bar thing after a simple reboot, then it means it is not completing the OS update.
I’d read a Meta doc at some point that it could take up to 15 minutes for the boot to complete after a software install or reset. I’ve waited up to 30 minutes for both to complete.
I’ve never seen a chip image when resetting a Q3. I successfully reset a previous device, and this one in February. I see the white/colored circle with “Erasing” underneath then some combination of Meta logo screens as it resets.
I also don’t recall ever seeing the green bar during a software install but this is the first time I’ve monitored the process since Meta changed to OS. Maybe it wasn’t used before them.
Just did another reset and the green bar appeared in the process. If it’s strictly related to an OS install then it would seem the device is ignoring the reset command.
- steve_401 month agoHonored Visionary
I've had my Q3 since June last year. I have the auto-update setting disabled so I'm always wearing the headset when I manually update it. I always get the green bar during an OS update, either with a chip icon or the Meta logo. Always. Usually with the Meta logo. I could be wrong that the two are separate - possibly they just changed the icon from a chip to the Meta logo at some point, but I'm not sure.
- FireGod99221 month agoProtege
Yeah, never seen that icon for whatever reason.
At this point I’m waiting for the battery die to see if that’ll break the OS and/or reset failures. Not too optimistic.
- Choleni1 month agoMVP
FireGod9922 instead of using the Meta update tool, you could try updating the Quest from this page.
And since you've already disassembled the headset, maybe unplug all connectors and and ribbon cables and clean them with a stiff brush and IPA.
This suggestion didn't come from an ignorant person like me who's never taken a headset apart😅... I'm just passing on the information.
I understand that you're convinced that your problem is not caused by moisture, but fact is....... there must have been moisture in the headset, otherwise there were no rust.