So that's why you must never admit to being sweaty when you request an RMA under warranty
Normally, I'd agree.
But the problem is known. Meta knows about it, too.
I mean... there's probably a reason they developed open/breathable interfaces after some time.😉
In this case, the recommended use of the headset (for exercise) can cause malfunctions. So it doesn't matter if he said he was sweating... maybe it's even better to point out that it's a design flaw.
Try the chat or WhatsApp option instead of email. You might talk to a human
Maybe show them this thread, there are lot headsets that were replaced because of that issue.
4 headset replacements in 4 months - 1244716
If you use the forum search function(or Google) you'll find much more examples.
Good luck!🙂
