Hey there,
We saw your post and wanted to lend a hand.
Honestly, watching videos while in VR is an incredible experience and having an issue that breaks the immersion is a pain, and for that we have a few steps below we would like you to try:
1 - Remove the app
2 - Restart the Headset
If you need any further assistance, please reach out to us through PM, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
I’ve already tried restarting the headset several times and no success. As for removing the app, the videos are on my gallery. I’ve preemptively looked on the store for Gallery app, but found nothing. If I delete it, would I be able to get my gallery back, along with the videos and photos it contains?
Hi there!
Thanks for getting back to us. If restarting the headset hasn't resolved your issue, we'd recommend taking a look at the app permissions for your Gallery app. You can find a guide for how to access app permissions here.
If this also doesn't resolve your issue, then we'd recommend reaching out to us via private message or email so that we can look further into your issue. You can send us a private message by selecting our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
Next, click "Send a Message" to privately message us.
Please remember, you must be signed into the community first to send us a private message.
We hope to hear back from you soon!
I’ve followed the guide into the permissions, but all it did was allow me to see when gallery was last accessed, not amend anything.
I have contacted community support, but I haven’t received any feedback from them as of yet
Thank you for letting us know!
We'll be awaiting your Private Message, but if you don't receive a response shortly, please let us know here, and we can see what we can do.
We hope to get this sorted for you soon!
I messaged them a couple days ago but I haven’t heard back from them. So if we can sort something out on here I’d really appreciate it
Hi TJKiller91 🙂
In the past days I saw posts from MetaStoreHelp saying that they aren't able to reply to PMs here on the forum.
I don't know if this a temporary situation or if this is a result of changes in the forum.😒
Maybe it's better you go here:
