Forum Discussion

TBKemp2013's avatar
TBKemp2013
Honored Guest
27 days ago

Elite strap

We have had the same issue, with the small screw coming out, its not even a year old and its come off surely it shouldn't do that, you need a specific allen key for this, the cost of these metas surely to just try and force it bsck in and twisting is ridiculous

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey there,

     

    We saw your post and wanted dot lend a hand!

     

    Having a screw fall out of your Meta Quest headset is far from ideal and we would love to provide you with the assistance needed to get this resolved, all we need you to do is to reach out to us privately so we can gather the information needed! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.
     

    We hope to hear back from you soon!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey there,

     

    We just wanted to check up with you and see if the issue's been resolved?

     

    If not don't worry as all you need to do is reach out to us privately so we can provide support!Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!