Forum Discussion

mtmproject's avatar
mtmproject
Honored Guest
12 days ago

Error: Code validation has failed. Please try again – SMS not sent

Hi everyone,

I’m having trouble with Meta’s verification process.
When I click “Next” to receive the SMS verification code, I immediately get this error message:

“

Validation error

Code validation has failed. Please try again.

”

The problem is that the code is never sent — the error appears before any SMS is even delivered.

Here’s what I’ve tried so far:

Double-checked that my phone number is correct and includes the international prefix (+39 for Italy).
Tried both the Meta mobile app and a desktop browser.
Cleared cache and cookies, disabled VPN and browser extensions.
I tested the same phone number with a different Meta account, and SMS codes arrive without any issue.

So the problem seems to be linked to my main account, not the phone or carrier.

Has anyone experienced this before?
Is there any known solution or way to contact Meta support for this type of account-specific verification error?

Thanks a lot for your help!

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    12 days ago

    Hello mtmproject,

     

    It looks like you're having a tough time signing into your account, especially with receiving the two-step verification code. That can definitely be frustrating and we're here to help you get things sorted as quickly as possible.

     

    To better assist you, we’d love to continue this conversation privately so we can ask for a few account details in a secure way. Just click on our name to visit our profile, or click here. From there, select “Send a Message” to reach out to us directly.

     

    Just a quick note: you’ll need to be signed into the community to send us a private message. Once you are, we’ll be ready and waiting to help you through this!

     

    Looking forward to hearing from you