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AlterYarr's avatar
AlterYarr
Honored Guest
24 days ago

"Error performing query" during gift card activation

I have bought a gift card and while trying to redeem it I have run into problem of getting "Error performing query" every time I try to activate it. It's a US card, so I'm using a VPN to activate it, but it still doesn't work. I have reinstalled Meta Horizon app several times and tried several VPNs but still get this issue. Is there any other way to resolve this issue? 

1 Reply

  • Hi AlterYarr​ 🙂

    using a vpn might cause such issues.

    You can reach out to support and see if they can help.

    You can do that via email, chat or WhatsApp HERE