Forum Discussion

Chromabeat's avatar
Chromabeat
Honored Guest
22 days ago

Error [Unable to start process]

Hey folks, just got a Meta Quest 1 off a friend and when trying to download the OculusSetup.exe, the installer doesn't load and I am left with the above message. 

Could install it on my MSI Claw with no issue but I try to use my PC thats actually compatible and it fails to install. Any help here? 

I've already tried to delete any oculus files from the PC and firewalls, to no luck

2 Replies

  • steve_40's avatar
    steve_40
    Trustee
    22 days ago

    Try rebooting the PC first. You need to run the installer as administrator. You could also try installing from Windows Safe mode. Some users run into problems if their Windows user folder is not in the default location on the C drive. Others can have issues if there are spaces or unusual characters in their user folder path.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    22 days ago

    Hello there! Chromabeat 

    We can see how bothersome is this situation with your Meta Quest 1 headset and we'd like to help you get into the Metaverse without any further inconvenience. Give the following steps a try in order to find a possible solution to your current situation:

     

    • Ensure that the Windows local user account name does not contain special Unicode characters (For example: / \ [ ] : ; | = , + * ? < >)
    • Check and stop the Oculus VR Runtime Service

              -Open the Microsoft Services Console (start > search > services.msc)

              -Verify the Oculus VR Runtime Service status is not running (Right click - Stop)

              -Verify the Oculus VR Runtime Service Startup type is Automatic (no delayed start)

     

    • If the service startup type is not showing Automatic: Right click “Oculus VR Runtime Service,” Select “Properties,” change Startup Type to “Automatic”
    • Find and delete this folder:

              -C:\Users\user\AppData\Roaming\Oculus\sessions

     

    • Delete the contents of these folders:

              -C:\Program Files (x86)\Oculus\Downloads
              -C:\Program Files (x86)\Oculus\tmp

     

    •  Start the Oculus VR Runtime Service from services.msc    

     

    If after these steps you are still unable to connect your Meta Quest 1 to your computer, send us a message through any of our Support Channels or send us a private message by clicking on our profile picture and selecting "Send private message". We'll be more than happy to assist you!