Forum Discussion

NeoMetrix's avatar
NeoMetrix
Explorer
5 months ago

Error while creating Child account

I am trying to create an account for my 10yr old that is supervised by me. I went through the instruction, got past birthday and but can't get past "Use data to further personalize your child’s experience?". There are two buttons options, "Allow" or "Not now" and it doesn't matter which button I press, I kept getting "Oops something went wrong - We're working on getting this fixed as soon as we can" error. I have used Meta Horizon app, laptop and I keep getting same error. Even more weird Meta charged my card 0.99 cent to verify I am the parent before the account was actually fully set up! Please help. Thank you.

Meta Account
Meta Quest 2

10 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hey NeoMetrix,

     

    Sound like you're having a real challenge, not the experience we want for our customers. In order to help you fix this issue we will need you to give us a PM as we will need to gather personal information and we want to protect your privacy.

     

    Thanks for reaching out.

    • NeoMetrix's avatar
      NeoMetrix
      Explorer
      5 months ago

      Thank you for your response. Are you able to direct me to how I can PM? Thanks.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        5 months ago

        Hey NeoMetrix,

         

        Please select our name to get to our profile page, or click here:  Next, click "Send a Message" to privately message us! 

         

        Please remember, you must be signed into the community first to send us a private message.

         

        Thanks.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      5 months ago

      Hello there!

      Thank you so much for reaching out and sharing your experience, we truly understand how frustrating this must be, especially when you're trying to set up a supervised account for your child. We appreciate your patience.

      To assist you further, please send us a private message so we can look into this more closely. You can do this by selecting our name to visit our profile page, or simply click here: https://metaque.st/CommunitySupport. Then, click "Send a Message" to reach us directly.

      Please make sure you're signed into the community before sending your message. We're here to help and will do our best to get this sorted for you!

  • NeoMetrix's avatar
    NeoMetrix
    Explorer
    5 months ago

    My issue was magically resolved by itself next morning when I tried again. I did not do anything different. I just thought I would give it a shot the following morning just for the hell of it and sure enough! it went past the page and I am now all set up. Thank you.

    • steve_40's avatar
      steve_40
      Visionary
      5 months ago

      Same happened to me. You have to wait for the bank to verify your credit card, which can take up to 3 days. The blurb when signing up makes it pretty clear that your card will be charged 99 cents to validate your ID, which will be reimbursed afterwards.

      • TediousShrimpMan's avatar
        TediousShrimpMan
        Honored Guest
        5 months ago

        Thanks. I just tried again and it worked. Just got the Quest 3S yesterday and couldn't get the child account set up until tonight.

  • bigredmd's avatar
    bigredmd
    Honored Guest
    2 months ago

    Exact same problem, 3 months later

    I hope it works in a few days, glad I decided to try and get it set up before his actual birthday when he gets his quest 

     

    Of course Meta hasn't resolved the issue in 3 months

    • steve_40's avatar
      steve_40
      Visionary
      2 months ago

      Just wait for your payment method to be verified.