I can't purchase anything on the Meta Store anymore. It used to work just fine. My last successful purchase was on January 11. But then it just stopped working and whenever I try to buy anything, I get an error message: "Feature unavailableYour request could not be completed. This feature is currently not available to you. Please try again later."I already contacted support and have an open case, but I've been having back and forth with them for a week now and nothing they do seems to help. It's the same on all devices: headset, phone, pc. The same with three different payment methods. No restarting, clearing cash, fresh logins, incognito mode, vpns. Nothing works. Support said they had made some changes to my account and now it should work, like three times. And to make sure changes apply to wait 24 hours. Again I did that and nothing helped. I found threads on reddit and here with the same issue, and nothing seems to work, and support couldn't help in any case. So, I've bought my meta headset in the store, and I can't just buy games anymore? What should I do?

Have you tried creating another Meta account, add your payment method, then see if you can gift games from your new account to your primary account? That works for some people. Note that a blogger (VRPUPU) claims that gifting about 4 games at once can supposedly trigger Meta's AI to flag the account as suspicious, so maybe only gift up to 3 games per day just to be safe.

Do you have Facebook or Instagram linked to your Meta account? I know of a couple of cases where unlinking those accounts fixed the "unable to purchase" problem. You can unlink them from here. It's a long shot, though.

Thank you. That actually did work. But perhaps that won't work for some ingame purchases, and is also a somewhat convoluted workaround, so it would be great if they solved it and I could buy games normally again. But still thanks for the tip

I did have an instagram account linked, and I did unlink it when I started having problems, but so far...nothing. Thank you!

What headset do you have? If you have a Quest 2 and try to purchase something that only runs on the Quest 3/3s you get that message.

Error while making a purchase: Feature unavailable | Meta Community Forums

15 Replies

steve_40
Expert Consultant
24 days ago

I already contacted support and have an open case

You've contacted official support already. What do you expect us random community people to do 🤷‍♂️? We can't access your accounts.
- Endgvard
  Explorer
  24 days ago
  Maybe someone has already had success solving this issue, just never posted about it anywhere. Support is unable to help me, what am I supposed to do but try any available avenue?
  - steve_40
    Expert Consultant
    24 days ago
    Have you tried creating another Meta account, add your payment method, then see if you can gift games from your new account to your primary account? That works for some people. Note that a blogger (VRPUPU) claims that gifting about 4 games at once can supposedly trigger Meta's AI to flag the account as suspicious, so maybe only gift up to 3 games per day just to be safe.
NomadsAnIsland
Rising Star
23 days ago
What headset do you have? If you have a Quest 2 and try to purchase something that only runs on the Quest 3/3s you get that message.
- Endgvard
  Explorer
  23 days ago
  I actually have both. I can't buy anything on any device. Last time I successfully bought a DLC for escape simulator, and now I can't buy another one with this error, as well as any other app on the store
Bubberne
Protege
22 days ago
Watching this thread. Am having the same problem, suddenly.
- Bubberne
  Protege
  21 days ago
  Me again. I just spent an hour (literally) with Meta Support on their chat. Initially they though it was because I had recently travelled with my headset to another country, where licensing issues validly prevented me from purchasing the App there.
  However, after ensuring that all my Location settings were set to my home country (both in the Meta App, on the PC login, and in each of my two Quest headsets), it still did not solve the problem. I pointed out that one of my recent App purchases took place AFTER my return from the other country, so evidently it has worked even before the error cropped up.
  They are going to get back to me, they say.
  - Endgvard
    Explorer
    21 days ago
    I tried chat twice, both times they redirected me to email. So at first, it seemed they were trying to do something, and got back to me every day, but after a week o so, they just stopped responding. And nothing was solved.
Bubberne
Protege
16 days ago
This is finally -- finally! -- working for me again. I was successfully able to purchase an App. Hope everyone else's issues are fixed.
- Maccyb123
  Expert Trustee
  16 days ago
  Bubberne Well done. Your patience has been rewarded. Enjoy playing your games!!
- Endgvard
  Explorer
  16 days ago
  I still get the same error. Nothing changed for me

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Error while making a purchase: Feature unavailable

15 Replies

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