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202_Uzi's avatar
202_Uzi
Honored Guest
24 days ago

Factory reset on oculus quest 2

So I recently factory resetted my headset because it kept kicking me out of games and the original owners account had been deleted but now I can't log back in because it's telling me to re take out the plastic tabs which we threw away and I can't I've turned off the headset and I've tried restarting it but nothing works PLEASE HELP!! 

4 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey there,

     

    We saw your post and wanted to lend a hand!

     

    Experiencing issues where a factory reset doesn't work properly can be far from ideal, especially when you've been looking forward to enjoying your favorite games after a hard day. We would love to provide you with the assistance needed to get back into the Metaverse and enjoy it how it was intended for. We will provide troubleshooting steps for you to follow below:

     

    1. Press and hold the power button for at least 30 seconds.
    2. Wait 30 seconds.
    3. If your headset doesn't automatically turn back on, press the power button until your headset has turned back on.

    If the above troubleshooting steps haven't worked we recommended getting in touch with us privately so we can gather a bit of information to provide you with a tailored solution! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!

  • Were you just using the one controller or both at the same time, I think the plastic bits are to converse power but once both are online itll register.

    I also factory resetted my headset because of these malware updates meta pumped out but sadly it forces you to watch meta verse slop while it installs the malware back onto your headset.

  • Choleni gave you the correct answer. Just wait for the "pull out tabs" message to time out.

    1 - Power on and put on your headset.

    2 - In the headset, either an animation will ask you to remove the pull tabs from your controllers, or a message will tell you that the headset can't locate your controllers.

    3 -Put down the headset and wait for five to ten minutes.

    4 - Put the headset back on. You should see instructions on how to use gaze functionality in the headset.

    5 - Follow the on-screen instructions to pair your controllers to your headset.

    • Move your head to navigate menus. To select prompts, use the volume buttons.

    6 - Once the controllers are paired to the headset, follow the on-screen instructions to complete the rest of the setup process.