Forum Discussion

SkipTrace69's avatar
SkipTrace69
Honored Guest
6 months ago

Faster profile deletion

I had my son as a profile on my device, although we never really used it.  I deleted the profile from my device and removed it from my meta profile but it says it takes at least 30 days to process.  He'd like to use the same email that I used for that profile to setup his own device.  Is there any way to speed up the deletion process so that it releases the email?

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    6 months ago

    Hi SkipTrace69, 

     

    Thanks for reaching out. 


    We understand that your son is keen to use his original email address to set up his device. Unfortunately, we cannot speed up the deletion process. 

     

    We hope this provides some clarity. 

     

    Please don't hesitate to reach out to our Customer Support team if you have any other questions or queries.