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TokerGuy420's avatar
TokerGuy420
Honored Guest
7 months ago

FIXED: Quest 3 Locked After Setting Password Instead of PIN - NO Reset Needed


Problem:
I accidentally set a password (e.g., "Meta Quest") using the hidden Android settings on my Meta Quest 3.
After that, the headset asked for a PIN, not a password -- and there was no way to type letters.
It looked like a factory reset was the only way out.

Solution (No Factory Reset!):
You can unlock your Quest and reset the passcode using the Meta Quest mobile app, even if the headset is stuck at the PIN screen.

Step-by-Step:

1. Open the Meta Quest app on your phone (Android or iPhone).
2. Make sure the app is connected to your locked Quest headset.
3. Tap Menu > Devices > Headset Settings.
4. Scroll to the bottom and tap Passcode.
5. The app will prompt you to enter a PIN -- but it only shows a number pad, so you can't type your password here... yet.

Workaround:

6. In another app on your phone (like Chrome, Notes, etc.), type your actual password -- for example: Meta Quest
7. Copy the password to your clipboard.
8. Go back to the Meta Quest app's PIN entry screen.
9. Paste your full password into the PIN textbox (yes, even though it shows a number pad).
10. Hit Enter -- your Quest will immediately unlock, and you can now set a proper 4-digit PIN.

100 percent working on Meta Quest 3.
No factory reset needed. No debug mode. No PC. Just the Meta app plus this trick. Hope this helps others!

5 Replies

  • Can't get into headset settings, it says I have to put the passcode in the headset before I can access. 
    You posted this 4 months ago and this is still an issue?!!! It prompted me today to set it up so I did. This is such a ridiculous error by Meta. 
    https://communityforums.atmeta.com/discussions/OtherTroubleshooting/lock-pattern-changed-locked-out-of-my-own-meta-quest-3/1351630

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there Vaalea.D,

     

    We've just come across your comment regarding the issue you are currently facing accessing your Meta Quest 3. We know how important this is to you, as you want to get back into the world of VR as soon as possible. 

     

    Please send us a private message, so we can look further into the issue you are currently facing. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing from you and getting you back into the Metaverse! 

  • I am having the same issue as I can't change the password settings because the app requires me to unlock my Quest 3 first before letting me in the settings on Horizon app. 

    • Choleni's avatar
      Choleni
      MVP

      RandomLightning2211​ 

      RandomLightning2211 wrote:

      I can't change the password settings because the app requires me to unlock my Quest 3 first before letting me in the settings on Horizon app.

      Then there is no other way than factory reset the headset🙁

  • After losing my Supernatural workout streak I finally did a factory reset on my headset about 2 weeks ago. My pictures and videos were back from the cloud (but lower quality?) 

    then last week Facebook disabled my account, no suspension and no email saying why. And no way to ‘speak’ to anyone about it. No appeal pop-up window or anything they say should happen. It’s happening to verified accounts too I understand. One tip I got from that is delink your Meta accounts because if one linked account goes down, they all do. My Insta went down with Facebook but I heard people without linked accounts were able to get back on Facebook via “verified” support on Insta. 

    I forgot to submit a bug report but not sure how that works after a factory reset.