Hi zoeyfanfromkpdh,
We understand this can be frustrating when trying to play your favorite games but don't worry we are here to help!
Has anything in the room changed that could be effecting your sensors such as LED strips or reflective surfaces? It's important to ensure your environment is well lit but not excessively bright.
You can also try quick adjustments by pressing the Meta button on your right controller and going to quick settings and selecting boundary and choosing roomscale or stationary to re-enter the setup process and adjusting the floor height with the right joystick.
If you are still having this issue after trying the above we recommend submitting a bug report so our engineers can take a closer look at the issue.
We hope this helps!
No nothing in the room has changed. None of this helped. And no one responds to bug reports. It should not be so hard to get to live customer service.
Hi again zoeyfanfromkpdh,
We understand you have already tried a fair amount of troubleshooting, here are a few steps you can try, you may have already done some of these but perhaps there are a few steps you can try out here.
Full Boundary Reset
Open the Quick Settings menu.
Go to Settings > Boundary.
Select Clear Boundary History and confirm.
Restart your headset.
After rebooting, set up your boundary again from scratch.
Force Floor Detection
When setting up the boundary, grab an object like a controller or a book.
Place it flat on the floor in the center of your play space.
The headset should recognize the object and adjust the floor level accordingly.
Check Experimental Settings
Go to Settings > System > Experimental Features.
Turn off any options related to height adjustment such as lying down mode etc...
Restart the headset again to make sure the changes take effect.
Clear Physical Space History
Go to Settings > Privacy and Safety.
Select Device Permissions.
Clear Physical Space History.
If the issue persists, please send us a private message so we can try something else!
Hi again zoeyfanfromkpdh,
Were you able to readjust your boundary again?
If you are still having issues please don't hesitate to get in touch!
