Hey there, Johnsmithyoyo. Thank you for reaching out and bringing your email issues to our attention. We completely understand how discouraging it can be when you run into password kryptonite. Not to worry, we will help you get this straightened out so your family can get back to gaming post haste.
To see exactly what the email could be, can you please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're looking forward to your reply.