Forum Discussion

Avery_isdop309's avatar
Avery_isdop309
Honored Guest
2 years ago
Solved

Getting "No command" message when trying to factory reset

Hello other meta users, my mom recently got me an oculus 2. I am already having trouble with it. First, it says I have not a lot of storage, and when I delete some of my apps and photos, it only goes down a few percentages, and I don’t know if that is the main cause to my second problem with the oculus. Secondly, when my sister just got done playing job simulator she had canceled an update, and it has been having problems ever since. It won’t stop powering off and powering on and restarting. I contacted meta-and they had told me to do a factory reset. Now, I know how to do a factory reset, but it would not let me do a factory reset, I know that you have to shut off your VR headset, I know that you have to hold down the power button and the volume button, but it keeps restarting when I try to do it. And when I almost succeed, it says the words. “No command” I don’t know if I have a messed up something inside my headset but it would be great if a worker from Meadow could help me figure this out! 

thank you for your time! 
yours truly, Avery

factory reset
Headset
Meta Quest 2
Quest 2
  • MetaQuestSupport's avatar
    MetaQuestSupport
    2 years ago

    Hi Penguingod6195! Thank you for taking the time to share you recent experience with the Quest device. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. Luckily, we do have a couple of troubleshooting steps that you can try to fix the No Command error message. With that being said, can you please try these troubleshooting steps if you haven't already?

    • Check that the volume buttons aren't stuck
    • Press and hold the power button for about 10-15 seconds or until the headset is forced off
    • Then follow the normal steps to perform a factory reset ensuring the headset is OFF before attempting the steps, and the correct volume down button is held.

    We've seen these steps help people out in the past with the same issue you're having. However, if you're still having trouble after trying those steps, please don't hesitate to reach back out and let us know.

    For others who are still experiencing issues after performing our steps above, please feel free to reach out to us in a private message for more assistance! On our profile, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Edit: Hey everybody, just a heads up, with this thread being an older thread we are going to go ahead and lock it. From here, if you are having trouble with the no command code please try the steps listed above. If you are still having issues with the error, we recommend creating a new topic on our Get Help boards.

37 Replies

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  • MetaQuestSupport's avatar
    MetaQuestSupport
    Community Manager
    2 years ago

    Hello there, Avery_isdop309! We see you're reporting some trouble with an error message on your headset about a lack of storage, as well getting a software update through. All user should be able to enjoy all the new features and bug fixed the newest update has to offer, so we're glad to share some insight to get your headset back up and running! 

    By the way, we noticed you had mentioned running into that "No Command" screen when attempting to factory reset the headset. This indicates that there may have been a slip up in when going through the reset process. We recommend making sure the volume down (-) button is being held at the same time as the power button. You may need to hold both of these buttons down together for about a minute until the Boot screen pops up with further options. Here are those complete factory reset directions (be sure your headset is fully charged before completing these steps):

    1. Turn off your headset.
    2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
    4. Use the volume buttons on your headset to highlight Yes and press the power button.
    • X3MyonderXXX's avatar
      X3MyonderXXX
      Honored Guest
      2 years ago

      Hey I have the same no command issue and it won't let me open the boot loader I have tried everything literally is there anything I could do to fix it? It's only on my older quest 2 but it's updates to the latest firmware

      • MetaQuestSupport's avatar
        MetaQuestSupport
        Community Manager
        2 years ago

        Hey there X3MyonderXXX  ! Hope you're having a fantastic day! We're sorry this issue is ongoing for you, as we definitely want to get you back to gaming as soon as possible. We hate to hear that you are having trouble with opening the boot loader menu after factory resetting your device. No worries though, we'd love to look into this matter for you. Shoot us a PM so that we can continue to better assist you with getting this resolved. At this time, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message. We'll be looking forward to hearing back from you on this.

    • Anonymous's avatar
      Anonymous
      2 years ago

      I am getting this blank screen as well. I have factory reset it multiple times through the device and through the app on my phone. The only time I am able to see something is when I hold power button to shut it down and the "Power off" window alone comes up. Then it goes right back into the blank screen. I need help with this. Thanks

      • MetaQuestSupport's avatar
        MetaQuestSupport
        Community Manager
        2 years ago

        Hey there Anonymous! We were dashing through posts, and saw you were experiencing issues with as far as a blank screen on your phone. We noticed you mentioned, a blank screen on your page, and wanted to make sure you were performing the factory rest properly through the headset. We want you to follow the below mentioned steps:

        Completely charge your headset

        • Take the charger off
        • Turn off the headset completely 
        • Hold the power and volume down (-) button at the same time until a menu appears
        • Once the menu option appears, please select highlighted area using the volume up (+) down (-) button and hitting the Power button for the selection.

        We hope this new year finds you well, and eagerly await to hear back from you! 

    • TheGuyFromTheInternet's avatar
      TheGuyFromTheInternet
      Honored Guest
      2 years ago

      After I turn off my headset it shows the "No Command" error, I've tried everything, including factory resetting. Help I don't know what to do

  • MetaQuestSupport's avatar
    MetaQuestSupport
    Community Manager
    2 years ago

    Hello, hello, Avery_isdop309! We're reaching back out to check in on that issue you were reporting with a "lack of storage" error message on your headset, as well as your headset not being able to complete a software update. It's pretty important to us that this problem is properly addressed and you're able to get back to fully enjoying the virtual world! Let us know if you still need assistance in regards to your headset, and we'll be glad to continue from there! Be sure to include the result from those steps in our last message for reference. We'll be keeping an eager out for your next update!

    • Xenfoz2024's avatar
      Xenfoz2024
      Honored Guest
      2 years ago

      I need help when I go into my oculus quest 2 it says enter passcode how do I check my passcode because I do not have one.

  • jonnyqtrek's avatar
    jonnyqtrek
    Honored Guest
    2 years ago

    Make certain you're holding down volume down (left side of Volume controls) and not Volume up (right side). If you hold power and volume up it will give you "no command"

  • GallaGiant's avatar
    GallaGiant
    Member
    2 years ago

    I have two head sets that have missed some updates I guess and are Stuck in a boot up frenzy. Not my main but these are ones I use to bring people in with me. Help?

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Just popping in to see if assistance is still needed here. If these troubleshooting steps have helped, let us know! If not, we hope to see you in our PMs very soon!

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hi Penguingod6195! Thank you for taking the time to share you recent experience with the Quest device. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. Luckily, we do have a couple of troubleshooting steps that you can try to fix the No Command error message. With that being said, can you please try these troubleshooting steps if you haven't already?

      • Check that the volume buttons aren't stuck
      • Press and hold the power button for about 10-15 seconds or until the headset is forced off
      • Then follow the normal steps to perform a factory reset ensuring the headset is OFF before attempting the steps, and the correct volume down button is held.

      We've seen these steps help people out in the past with the same issue you're having. However, if you're still having trouble after trying those steps, please don't hesitate to reach back out and let us know.

      For others who are still experiencing issues after performing our steps above, please feel free to reach out to us in a private message for more assistance! On our profile, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      Edit: Hey everybody, just a heads up, with this thread being an older thread we are going to go ahead and lock it. From here, if you are having trouble with the no command code please try the steps listed above. If you are still having issues with the error, we recommend creating a new topic on our Get Help boards.

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hi again Penguingod6195! We hope you're having a good day so far. We just wanted to check in with you and see if you were still having issues with the no command message on your Quest headset. If you still need any assistance, please don't hesitate to get back to us so we can continue working towards a resolution with you! Have a phenomenal day!

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hey, we wanted to check back in here to see if you still needed any assistance. Please don't hesitate to hit us up!

      • Pugfan041976's avatar
        Pugfan041976
        Honored Guest
        12 months ago

        I’m getting the same problem.  I did not he Factory reset nonsense now it’s stuck on the blue stupid logo or just turns black.  This issue is really ridiculous and a major turnoff.  It’s like an issue from the late 90’s.  It’s 2024 and this is unacceptable 

         

         

         

         

  • IdkV4id's avatar
    IdkV4id
    Expert Protege
    2 years ago

    You might be holding the volume up not volume down 

  • IdkV4id's avatar
    IdkV4id
    Expert Protege
    2 years ago

    I might know the issue maybe durning the erasing screen there was a error or durning the factory reset it deleted the boot up file on accident