Hello. I am trying to redeem a gift card on my meta account, but it is saying "error preforming query."
I am getting scared now because I might have lost this money forever. I do not know how to fix it, so please let me know what I should do to fix it.
Hi levhe 🙂
You should reach out to support, so they can look into that.
You can do that via email, chat or WhatsApp here:
Good luck!🤞
Thanks! They responded to me.
Hey there levhe !
Thanks for bringing this issue to our attention.
We understand that such an error message is indeed concerning while redeeming a Gift Card in your Meta account and we definitely intend to look into this for you.
For us to be able to begin our investigation on this, we'd request you to send us a PM:
Please remember, you must be signed into the community first to send us a private message.
I can’t add a gift card it keeps saying you try again tomorrow is it error?
