Forum Discussion

Freewill87's avatar
Freewill87
Honored Guest
1 month ago

Gift purchases not sending email codes, money taken, no real support

I’ve tried multiple times to send a game as a gift (to my friend’s email and even my own alt). Each time, the money is deducted and I receive the Meta Horizon Store receipt, but the actual gift code email never arrives.

Support has been no help at all — the only answer I get is “wait 30 days for an automatic refund if you can’t find the email.” This is not acceptable when real money is involved and the problem is clearly on Meta’s side.

If there is an issue with Meta’s email/SMTP system for game gifts, it needs to be acknowledged and fixed immediately, instead of leaving customers stuck for a month with no product and no solution.

bug
Game gift email never showed up
gifts
issues

3 Replies

  • steve_40's avatar
    steve_40
    Expert Consultant
    1 month ago

    Ask your friend to try this:

    In the Store app in their Meta Quest Headset, search for the game, go to its page, then in the top right there are 3 dots, click on them and one of the options is 'redeem gift'.

    Alternative method:

    In their Meta Quest Headset

    1. Check for notifications: When gifted, you get a notification in your headset; select it to go to the purchase page.
    2. Find the gift: If dismissed, go to the Universal Menu > Notifications > find the purchase page > select View gift.
    3. Accept and install: Follow the prompts to accept and install the game. 

     

    Third method:

    When you receive a gift the Meta Horizon app on your phone gives a push notification that takes you to the games store page, and the blue purchase button is replaced by a "Redeem Gift" button.

    • steve_40's avatar
      steve_40
      Expert Consultant
      1 month ago

      Support has been no help at all — the only answer I get is “wait 30 days for an automatic refund if you can’t find the email.”

      Wait 30 days for an automatic refund if you can’t find the email. You don't seem to have much choice 🤷‍♂️.