Forum Discussion

S3lece's avatar
S3lece
Honored Guest
5 months ago
Solved

Gift recipient did not claim it, over 30 days have passed and no automatic refund was issued

Hello,

On June 3rd I sent a gift to a friend and they didn't claim it within the 30 days. It's  been several months and not refund was issued. Is it possible to issue a new code? If not, then a refund needs to be processed soon.

Thank you

  • Choleni's avatar
    Choleni
    5 months ago

    Hi S3lece​ 🙂

    Have you already reached out to support about the missing refund?
    If not, it's probably the best you can do.
    You can do that via email, chat or WhatsApp here:

    Get Support

    or by sending a PM MetaStoreHelp​ here in the forum. Click om their name, then click the "message" button.

     

1 Reply

  • Choleni's avatar
    Choleni
    MVP
    5 months ago

    Hi S3lece​ 🙂

    Have you already reached out to support about the missing refund?
    If not, it's probably the best you can do.
    You can do that via email, chat or WhatsApp here:

    Get Support

    or by sending a PM MetaStoreHelp​ here in the forum. Click om their name, then click the "message" button.