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louise3589's avatar
louise3589
Honored Guest
1 month ago

Gifting and help centre help please

Hi, I am having a couple of different issues. My son requested to purchase Nugs on a game from his child account, I approved it and tried to purchase it on my parent account, the first time it let me purchase and gift them but they didn't go through to my son's account, I tried again and now it is saying unable to gift. My second issue is I tried to access the help centre from my horizon account but it is saying that I dont have a device associated with the account and when I put the serial number or my email address in it is saying not recognised so I can't use the live chat feature. Has anyone had any of these issues before that might know what I can do to fix them please? 

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  • Choleni's avatar
    Choleni
    MVP
    1 month ago

    Hi louise3589​ 🙂

    You'd probably put in the wrong serial number, it has to be the one from the box, not from the headset itself. You should find this number under the link below...... normally.

    https://www.meta.com/my/devices/

    The other option:

    You can contact Meta support via email, chat or WhatsApp HERE

    It's a direct link, no serial number needed 😉