gray screen
After resetting my Quest3 to factory settings using the engineering menu, I'm experiencing the following issue: when I turn it on, the Meta logo lights up for a few seconds, then a white dot appears ...
Forum Discussion
Hello zasonov !
Thank you so much for bringing this to our attention, we truly appreciate the time you've taken to share your experience. It sounds like you've been incredibly thorough in your troubleshooting, and we understand how frustrating this gray screen issue must be, especially after a factory reset.
To help move things forward, we recommend using our Software Update Tool. This tool is designed to assist with exactly these kinds of software-related hiccups. Simply follow the instructions provided at the link, and it will guide you through updating or restoring your headset’s firmware.
Please give it a try at your convenience, and let us know how it goes. We’re here to support you every step of the way and will continue to monitor the situation closely as our engineering team investigates further. If you are still having issues, please send us a private message and we will look into it further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Hello, dear support! Now the logo with sound is loaded, but in the end everything disappears not after the bright dot on top, but a dark strip appeared from the bottom, as if quest3 is trying to load something and it crashes With respect and asking for forgiveness for my stupidity, Dmitry