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JakeHub2's avatar
JakeHub2
Honored Guest
12 days ago

HAVENT BEEN ABLE TO ACCESS SUPPORT FOR MONTHS!

I've been trying to use my warranty on my quest 3 and it says the support page is down. I've been checking for months, always says its down. I have been emailing and DMing on socials and cant get in contact. Its also saying i need to use the headset and approve access through the app but my headset is not functioning, and \ haven't had to do this before even though i use the app all the time. It doesn't make sense and i desperately need to get in contact with a human being.

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    12 days ago

    Hi there JakeHub2,

     

    We noticed your post and would love to lend a hand, so that we can get more information on the issue you are having please send us a private message.

     

     Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    From there we can work through some troubleshooting, to get you back to exploring the Metaverse with us!