Forum Discussion

Zenthor's avatar
Zenthor
Honored Guest
23 days ago

Headset and controllers sent in for replacement but only headset returned.

Case # [deleted]

About two weeks ago, my Quest 3 froze up. Neither the headset nor the controllers would do anything. After speaking with chat support, I sent both the headset and the controllers (I did not know what all was defective) for repair/replacement. The RMA instructions were not clear and since both the headset and the controllers stopped working at the same time, I sent both in. 

Today, I only received the headset back...no controllers. I again spoke with chat support and all he said was something about searching the warehouse which could take around a week. Now, to my horror I find on various forums (Reedit and elsewhere) that this is a known problem, and I am unlikely to ever get my controllers back.  I even asked AI to research this, and it (Perplexity) said I had less than a 30% chance to get my controllers back. 

If the forums are correct, anything sent in beyond what is in the RMA is disposed of.

Be warned. 

 

 

 

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    22 days ago

    Hi there, and thank you for bringing this to our attention.

     

    Due to the nature of your replacement and subsequent issues regarding the return involving your personal details, we would like for you to send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! 

     

    Please remember, you must be signed into the community first to send us a private message.

    We hope to hear from you soon!