Forum Discussion

Mii_Koopa's avatar
Mii_Koopa
Honored Guest
5 months ago

Headset keeps booting up on start up Logo Screen "MetaHorizonOS" then turns off, then repeats again.

I was playing on my Quest Pro until the display screen started to move on its own and then it went black.. It then mentioned that "my vr is having trouble tracking"  It gave me the option to click on...
factory reset
Headset
Meta Quest
steve_40's avatar
steve_40
Trustee
5 months ago

Hmm. Make sure your room is well illuminated but not by direct sunlight.

There were problems with the last software update v78.1028, so maybe that could be the problem if your headset auto-updated. That issue has been fixed now, so you could try re-installing the latest headset software from a PC using a USB cable. Instructions for the Software Update Tool can be found here. If the problem persists, then perhaps a sensor has failed in your headset and you will have to submit a support ticket and request try get an RMA.