Headset won’t charge or turn on

This thread might help. Try "blip charging" it.

Hey there,

We saw your post and wanted to lend a hand for support!

Having any power or charging issue isn't ideal at all especially when you are trying to enjoy some of your favorite games, so we have a few troubleshooting steps below we would like you to try to get you back into the Metaverse:

For the charging issue:

1 : Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time.

• If trying to charge from a computer, take note of the following:
• Computers typically provide less power than outlets and may require more time to charge.
• If the customer is using an adapter, the port type being used may provide even less power than the USB-C port that is typically used for charging and Link cables.
• Computers may also stop charging peripherals if the peripheral is completely powered off (causing the computer to not recognize the presence of the device), or if the computer itself goes into a sleep state. This is dependent on the port, motherboard, BIOS settings (not all of which may be visible in every BIOS) and USB power settings. BIOS settings vary between computer models, so we cannot help with these.
• While in use, the headset will typically consume more power than the computer port can provide, resulting in the battery charge decreasing over time. The headset must be off or in a low power (sleep) state to charge.

2 : Try a different Cable/Charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.

• If a known good Cable or Charger resolves the issue, no further troubleshooting is required. Check the Warranty Guidelines for warranty coverage on the accessory.

For the Quest not turning on:

1 : Ensure the headset is powered on (check if the power LED is on)

• If you have trouble powering the headset back on after performing a factory reset, hold down the power button for 30 seconds.
• If there appears to be no power, attempt to charge the headset for 2 hours

2 : If the headset powers on, but still no display is present:

• Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)

If you need any further assistance don't be afraid to PM us! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

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