Forum Discussion

MTAniceto821's avatar
MTAniceto821
Honored Guest
14 days ago

Headset won’t factory reset and shows no command

I went to play on my meta quest 2 and was stuck on the loading icon I tried factory reseting but wouldn’t work and showed the no command and I followed tips and tricks but wouldn’t still get stuck on the loading icon if anyone can help pls let me know

2 Replies

  • Choleni's avatar
    Choleni
    MVP
    14 days ago

    Hi MTAniceto821​ 🙂

    You've pressed the volume up button instead of volume down button when you tried to factory reset. Doing that gives you the no command screen.

    Try factory reset again and make sure to press volume down(minus) and the power button.

  • Maccyb123's avatar
    Maccyb123
    Expert Consultant
    14 days ago

     

    Factory reset is always possible.

    To reset your Oculus Quest 2 to factory settings, follow these steps:

    Method 1: Using the Headset

    1. Turn Off the Headset
      Press the power button to turn off your headset.
    2. Access Boot Screen
      Press and hold the power and volume down buttons simultaneously until the boot screen appears.
    3. Navigate to Factory Reset
      Use the volume buttons to scroll to Factory Reset and select it by pressing the power button.
    4. Confirm the Reset
      Highlight Yes using the volume buttons and press the power button to confirm.

    Method 2: Using the Meta Quest App

    1. Open the App
      Launch the Meta Quest app on your smartphone.
    2. Select Your Device
      Tap on Devices in the bottom menu and choose your connected headset.
    3. Access Advanced Settings
      Tap on Advanced Settings.
    4. Initiate Factory Reset
      Select Factory Reset and confirm the action.