Forum Discussion

Anonymous's avatar
Anonymous
3 years ago
Solved

Headset won't boot past spinning Meta logo

Our oculus has been stuck on the spinning Meta logo for about two weeks now. We have looked up youtube videos, tried the soft reset, logged in to meta account online, and made sure it was charged. It...
display issue
does not boot
Meta Quest 2
Quest 2
reset
Spinning Meta Logo
  • FunkyTanuki's avatar
    FunkyTanuki
    1 year ago

    Hey guys, if you're still running into issues on a boot up you might want to reach out to support to see if they have anything that might help. If it needs to get replaced, they can help explain some options to you as well. I'll drop the link HERE.

Obu2022's avatar
Obu2022
Honored Guest
2 years ago

Same thing happen to me.  if you contact support, they will say your device is out of warranty, then offer to sell you a refurbished one.   If you are still within warranty, then you could probably get a replacement.    or else you are left like me, wondering if Meta purposely broke my software with an update.   Since one day it's working, and next day it stopped working.  Support is convinced that since factory reset didn't work and still stuck on blue screen, then the hardware is broken.  Definitely not going to upgrade quest 3 after this debacle.  This could happen to anyone at anytime.

BL997.'s avatar
BL997.
Honored Guest
2 years ago

none