Forum Discussion

conversionhunters's avatar
conversionhunters
Honored Guest
1 month ago
Solved

HELP! 2FA Meta Quest Login Loop , but Its Connected To Account Center

First - impossible to get direct support this is my last effort. I had to create this new account with a different email just to be able to post this in hopes a human with empathy and understanding from meta can actually do something.  I've tried everything else for HOURS over DAYS.

THE MAIN PROBLEM MetaStoreHelp​ 
Unable to access my meta account because its asking for 2FA as it says  "You've asked us to require a login code when anyone tries to access your Meta account with a password." 

I don't recall doing this, (I thought I created the account using the facebook login button a few years ago) either way there is no backup method, since even if I try to change my password, get the same Loop of needing a code. 

It wont allow me to reconnect with my verified email address that I have access to if its requiring a code from a 2FA because its saying that I asked to require a login code when anyone tries to access your Meta account with a password. Something that I do not believe I ever did in the first place. So if I have the correct email, and access to that email, but not the 2FA,  there is no other options and I am stuck in an endless loop!

Here are some facts that could help support:

  • I am reaching out on a different email login, because I can't even login here with my existing meta login email for support
  • My Meta Quest 3 HEADSET is still connected and logged in to horizon
  • The horizon APP on my iphone is NOT logged and when I try to connect, same 2FA loop
  • I do not have Google Authenticator or backup codes with this meta quest, but I do have it set up and working with my Facebook login, which is how I thought I originally created the account with by using facebook login, but I could be mistaken. At minimum it uses my email I have access to.
  • I tried entering my serial to get support here, but the message says "

    Support isn’t available for this device." - the code is correct, and valid. I purchased the device new from a store a few years ago.

  • Meta Quest is still connected to my Meta Account Center, along with my other facebook and instagram accounts. I can login to facebook or instagram and see meta there. But when I try to access it under the 2FA, same LOOP.
  • I am verified with picture ID on meta account center
  • I have payment methods all setup and actively working for purchases on the headset
  • I tried doing all the same things ON the meta headset to do all the same things, and can't. NO ACCESS LOOP
  • Everything I do, puts me back into the loop of getting a code, but nothing I have will receive this code.
  • Only thing I have NOT done, is log out on the HEADSET, for fear that I wont be able to login again on it, and lose everything

There should be some type of hardware failsafe, or at the very least, since I already have this connected to meta account center with access to everything else, I should at least be able to gain access that way via back door or something. 

I desperately need someone real help here. How can I ever get another headset or even buy new software.

Feeling majorly defeated - it genuinely shouldn't be this outrageously difficult to get back into an account on a device that I own and is actively connected to my main meta account center.

  • Contact official Meta customer support (live chat, email or WhatsApp) here. No serial number needed. I recommend the "chat with customer support" option.

2 Replies

Replies have been turned off for this discussion
  • Thank you. This was impossible to find, spent hours and going in endless loops to nowhere in the help center. 

    Once I reached out via email there, they asked for proof and a few other things which I did video screenshare to show them what was happening.

    Leaving this here in case it helps others so they dont have to go through the  support nightmare.

    Meta should have a simple Get Support button that goes directly here to chat or email - 

    https://www.meta.com/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

  • steve_40's avatar
    steve_40
    Honored Visionary

    Contact official Meta customer support (live chat, email or WhatsApp) here. No serial number needed. I recommend the "chat with customer support" option.