Forum Discussion

zetaleon12's avatar
zetaleon12
Honored Guest
5 months ago

Help please

What can I do if I no longer have access to the two-factor application to log in?

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hi zetaleon12, thanks for bringing this issue to our attention.

     

    We understand that losing access to your two-factor authentication app can negatively impact your gaming experience. Ensuring that our users can log in to their accounts at any time is one of our top priorities, and we would love to help.

     

    As another user mentioned, all you need to do is contact us! We will request some of your account information to verify your identity and provide you with a recovery code, so you can regain access to it. It's that simple!

     

    We'd absolutely love to help you out. Feel free to send us a private message here in the community, and we'll do our best to make this process as smooth and easy as possible. 

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We're looking forward to hearing from you!