Forum Discussion

Aquaerin's avatar
Aquaerin
Honored Guest
30 days ago

Help With redeemed voucher

Hi just bought a meta quest 3 for daughter and I’ve redeemed a voucher code in my account and it won’t let me transfer it to her. 

I’ve tried transferring it through the app and it says her currency is wrong …… unable to accept the transfer ??? 
I can’t seem to look at her account to see if we’ve set anything up wrong. 

when it says go to profile and find wallet, there is no wallet button!! 
help me please. I have money a code that I’ve redeemed but in the wrong account! 

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    30 days ago

    Hello Aquaerin !

    Thanks for reaching out, and we’re really sorry for the trouble you’re having with the voucher transfer. It sounds like there may be a currency mismatch or account setup issue, and we’d love to take a closer look for you.
     

    To help resolve this, please send us a private message so we can securely gather your account details and investigate further. You can do this by selecting our name to go to our profile page, or by clicking here: https://metaque.st/CommunitySupport. Then click "Send a Message". Just a quick note, you’ll need to be signed into the community to send us a private message.
     

    We’re here to help and will do our best to get this sorted for you!