Forum Discussion

ItsRiley's avatar
ItsRiley
Honored Guest
4 months ago

Horizon Worlds Account Hacked. Username ‘Heartburn’ Stolen and Sold

Hi, I desperately need help. My Horizon Worlds account was taken over about a week ago. My username was Heartburn, but because my password and email were changed without my consent, the intruder swapped the name and took Heartburn for themselves.

I have all the receipts and emails of the changes, but I can't log back in. I've been attempting for days to reach Meta support and this is my final hope. I'm freaking out because I'm a Horizon creator and all of it is on that account.

The person who stole it is now attempting to ransom my username and sell it for cash. I don't expect to get the name Heartburn back if it's impossible, but please, I just want my account back.

Please, can someone from Meta reach out and tell me what I can do?

Thank you.

Hacked account
Meta Account
meta username stolen

3 Replies

  • Maccyb123's avatar
    Maccyb123
    Expert Trustee
    4 months ago

    Oh my, that is awful. I hope you get everything sorted out soon. Hopefully you shouldn't lose your Heartburn name either. There is a Meta Support link at the bottom of the page and you should contact them directly too. Hopefully they'll see this post too. Good luck. 

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hey ItsRiley 

     

    Thank you for bringing this to our attention.

     

    We realize any unauthorized activity in your Meta account is extremely concerning and certainly intend to look into this for you. While we appreciate you for putting the issue out here in such detail, could we please request you to reach out to us via PMs as it would allow us to gather more details of the account?

     

    • Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
    • Next, click "Send a Message" to privately message us! 

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