How do I fix this?

Hi Evil_Ayn 🙂

You should reach out to support, so they can look into that.

You can do that via email, chat or whatsapp here:

Get support | Meta Store 

Alternatively you can send a PM @MetaQuestSupport here in the forum.

Click on their name, then click the "send a message" button.

In one of the other threads you started - I think it was the third one about this issue - you said that support asked you to email them.

Did you do that?

Yes but I have no clue what they mean by sending them a receipt in written format