Forum Discussion

LadyScarface's avatar
LadyScarface
Honored Guest
5 months ago

How to get a real person

I've spent nearly 2 hrs trying to set up my daughter's quest, which she has had for over a year now. As much as this headset costs, and how 'big' of a name 'meta' is, I'm not understanding why this needs to be so complicated. I set it up previously, and the account was scheduled for deletion, and meta/fb is getting my accounts mixed up and now I can't access my secondary account.

 

All the issues I'm having are complex within themselves, and I'm sick of trying to figure it out.

ISSUE # 1

Meta allowed me to create an account under the email I want to use (lets call it secondary), but when I try to log into facebook with that email it's saying there's no account associated with that email. I've had this fb account for years, the image on meta is what my profile picture is ( a picture of my daughter as a baby nearly 10yrs ago smh). Facebook wouldn't allow me to delete this account (years ago) so it's just been there for years not getting used.

ISSUE # 2

Diving deeper into issue: I have a facebook account, let's refer to it as my primary acct. this account holds ALL of my business assets and my personal account, business pages, ect. It is tied to an email I no longer have access to, and facebook won't let me delete it. I just added the secondary email I want to use, and it allowed me to. 

ISSUE # 3

Now, when I used the secondary email to create meta account (the new one), I thought it would be for log in purposes only. For reference> ladyscarface.... is the acct that I initially set up on the quest when my daughter got it whenever that was over a yr ago... i thought it got deleted, as i saw in old email that it said I had until march of 2024 to resolve it. it's still there, and it is attached to my primary fb acct. So when I used to secondary email it was tangled up between the two facebook accts. so now, the new meta acct I have created (not ladyscarface), is attached to the fb acct I can't access all of a sudden, and ladyscarface is still attached to my primary fb acct. 

ISSUE # 4

I want the new acct. to be attached to my primary fb acct. when I am in the meta app and it says I need to complete my profile (it asks for first, last name, and email) it won't let me move forward as it keeps saying that I need to delete an acct from accounts center, but it won't let me. it does this for both the new acct I created today, and the old one (ladyscarface)

 

there are SEVERAL other issues, and I'm sick of googling, reading articles that don't fix or describe my issue. I need to speak to a real person to fix my facebook accounts, this meta horizon non-sense, and email issues.

 

  1. I need the email used for my primary acct removed permanently and deleted (since I no longer have access to it),
  2. I need secondary fb acct deleted, so I can use the secondary email as my primary email/login, and to hopefully fix ALL the issues I'm having with setting up this acct.
  3. I'd also like to file a grievance because REAL help from a live real person should be readily available.
ACCOUNTS
Complaint
email login
Facebook
grievance
help
Meta
meta horizon
Tech Support

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hello LadyScarface,
     

    We’ve just seen your post about the difficulties you’re experiencing with your accounts, and we completely understand how overwhelming and frustrating this can feel. You're not alone, these kinds of issues can be confusing, and it's absolutely okay to ask for extra support.

     

    To help you more effectively and keep your personal information safe, we’d love to continue this conversation privately. That way, we can ask for the necessary account details and work with you to get things sorted as quick as possible.

    Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!