Forum Discussion

FreakyBob676767's avatar
FreakyBob676767
Honored Guest
4 months ago

I am not able to purchase any games.

I bought my Meta Quest 3s last Saturday. I was able to add my card and use Quest cash or whatever its called to buy games. I got on a couple of days ago and it won't let me purchase anything, not even with the Quest Cash.

Please help me

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there!

     

    Welcome to the Metaverse! Lets see what we can do to get this sorted, so you can get back in there as soon as possible.

     

    In this case, we'll need to take a look at your account, and that involves asking you some sensitive information.

     

    You can send us a private message here on the forums, or reach out to our Support Team, and we can look at getting this resolved for you.

     

    Thanks!