Forum Discussion

itslammyy's avatar
itslammyy
Honored Guest
17 days ago

I can’t set my boundary with my device owner account.

This may be the worst bug i’ve encountered on this headset and is the sole reason why the meta quest 3 is the buggiest headset ive ever used. So I have two accounts on my quest, the device owner and an additional one. On the additional one, I can set my room scale or stationary boundary, as well as my floor level. But on the device owner, when i click boundary and click either option,  it just doesn’t work and takes me back to the settings. This makes that account almost unusable in standalone mode, because as you all know, you kind of need a floor level to play vr. Please fix this meta, it’s been broken for almost a year now. 

boundary
boundry
floor height
floor level
Meta Quest 3
Multiple accounts
multiple users

5 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    17 days ago

    Hi there itslammyy !

     

    We see you're having boundary related issues especially in the device owner's account within your Quest 3 headset and since this has been going on for almost a year, we understand it has affected your Metaverse experience. As we intend to look into this for you, could we please request you to reach us directly by sending us a PM as it would allow us to gather more information around this and provide you with the best possible assistance.

     

    To send us a PM:

    • Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
    • Next, click "Send a Message" to privately message us! 

    Please remember, you must be signed into the community first to send us a private message.

     

    We look forward to hear from you soon!

  • Choleni's avatar
    Choleni
    MVP
    17 days ago

    Hi itslammyy​ 🙂

    Maybe delete the secondary account for a moment, set up the boundary for the main account and then add the secondary account again?

    I have also two accounts on the Quest 3, without having your issues. 

    • itslammyy's avatar
      itslammyy
      Honored Guest
      17 days ago

      This sounds like a good idea, the only concern I have is will my alts account data be deleted if I remove it or will I have my save data when I re add it?

      • Choleni's avatar
        Choleni
        MVP
        17 days ago

        If cloud backup is enabled, you can continue your games were you stopped them.

        Of course , you have to reinstall them.🙃