Forum Discussion

GastonYamantaka's avatar
GastonYamantaka
Honored Guest
1 month ago

I cant help but feel like the target of a trolling campaign.

i dont even wanna type out anything. i just wanna send the videos that ive sent to customer service just to get talked to sideways from.

the quest pro has been the most useful device ive ever purchased but the customer service folks that get assigned to me are almost 95% insufferable. they’re sometimes allergic to scrolling up even a single message to seek clarity, they’ll try to get you to simplify your issue to one sentence as though you never gave a list of several, mutually exclusive issues, they’ll talk about whats in “their system” when the entire public facing database suggests otherwise and has done so for OVER A YEAR. (https://share.icloud.com/photos/02cGcG88eclxl_zc5__qfk43w) they constantly try to sell you parts of your headset you didnt want in place of what you need—which is still available for purchase. then they have the nerve to make you mail back the item you didnt need but were otherwise deceived into buying for a refund. 

31 Replies

  • GastonYamantaka's avatar
    GastonYamantaka
    Honored Guest
    1 month ago

    i tried to get them to come correct about it and they just tell me to go to the community forums as though it wont hurt the way the company looks. i thought i posted this about two weeks ago but it was in my drafts

    • GastonYamantaka's avatar
      GastonYamantaka
      Honored Guest
      1 month ago

      …good luck with what? i didnt say that i was going to do anything. i hope ur unnecessary rudeness leads you to a life where you pick fights with random people less often

  • Maccyb123's avatar
    Maccyb123
    Expert Trustee
    1 month ago

    OK, I looked at the videos of your messages and I do sympathise with support. They seem to honestly not have a clue what you're talking about. After reading the messages I don't have a clue either. I think their request for you to simplify your problem was a good one. 

    • GastonYamantaka's avatar
      GastonYamantaka
      Honored Guest
      1 month ago

      thats got to be the most disingenuous way to respond ever dude. talk about grammar or poor choice of words after investigating or something before you just mosey over here as literally a person that does the same “pretend to not be able to read at a 10th grade level” shtick

      • Maccyb123's avatar
        Maccyb123
        Expert Trustee
        1 month ago

        GastonYamantaka Did I mention grammar? Grammar is not your problem. It's just that you are not making any sense. I don't have a clue what exactly you are talking about! You posted some messages on iCloud. I took the time to look at them, but still don't know what your exact problem is. 🤔

  • Maccyb123's avatar
    Maccyb123
    Expert Trustee
    1 month ago

    What exactly is the problem with your device? If you want help from people who are willing to advise you need to tell us what is wrong. If you want to return it, just send it back. 

    • GastonYamantaka's avatar
      GastonYamantaka
      Honored Guest
      1 month ago

      there: a more precise question! i was sitting back against my wall and thought i had put a pillow behind my head like i usually do and i tilted my head back and now the wire coming out of the battery pack in is exposed

       

      • steve_40's avatar
        steve_40
        Consultant
        1 month ago

        That looks like a job for a bit of superglue or epoxy adhesive 🤷‍♂️.

  • GastonYamantaka's avatar
    GastonYamantaka
    Honored Guest
    1 month ago

    my reply to maccyb123 keeps dissappearing but i was told NOT to just mail my headset unsolicited as it could get thrown away