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amcd24's avatar
amcd24
Honored Guest
2 years ago

I set up a meta account but it doesn't recognize my email

Hi 

 

Ive just bought a new meta quest 2 and have set everything up verified my email.  Then when I go to work.meta.com/device as instructed with the headset.  I enter the code and enter my email then I get this error

it looks like there isn't an account associated with that email address. You entered: **************@gmail.com. Please check your details and try again.

 

I have set up 3 accounts now at this stage with 3 different emails and still get the same message can someone help me get this set up I don't know what im doing wrong.

account
Headset
Meta Quest 2
Quest 2

45 Replies

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  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hi there, amcd24! Not being able to access your account on your Quest 2 is not the experience we want for you. We want to help you look into this further and help you start enjoying VR and all its features as soon as possible. Thank you for providing that information, as it has given us some insight on what might be the cause of the issue you are facing. We would like to ask a couple of additional questions to determine the right troubleshooting steps to offer first.

    Please answer the following:

    • Did the headset ask you to enter your work email?
    • Did you purchase this headset for use with a Meta Business account?
    • What troubleshooting steps have you attempted?

    Let us know if you have any further questions or concerns. 

    • SwapChara_ToastyBread's avatar
      SwapChara_ToastyBread
      Honored Guest
      1 year ago

      I’m having the same exact problem and it’s asking me for my work email but it gives me the message “It looks like there isn't an account associated with that email. You entered: *insert my email*. Please check your details and try again.”, do you know what I can do to get back on my oculus?

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        1 year ago

        Thanks for reaching out to us,  @SwapChara_ToastyBread! We'd like to start by thanking you for being a loyal Meta Quest user!​ You're highly valued and appreciated! Absolutely no user should have to continue dealing with an email address error preventing them from accessing their games and apps, so we'd like to look into this situation for you! In order for us to do so, we kindly request that you send us a private message, due to the potential of dealing with private and sensitive information.​​
         

        It's important to remember that you have to be logged in to the community before sending us a private message. To access our profile page, either select our name or click, here! Next, click 'Send a Message' to private message us.

         

        Once we receive your private message, we'll be able to provide you with better assistance and investigate what's going on with your account. Your time is greatly appreciated and we can't wait to hear back from you!​​​​​​

    • BurningAutumn's avatar
      BurningAutumn
      Honored Guest
      1 year ago

      Hell, I'm having this problem as well. Like everyone else. My metaquest told me to go to your website and enter the email connected to the device. After putting in the code and then the email I was told your website doesn't recognize the email your device told me to use.

    • TheVrOGGamer's avatar
      TheVrOGGamer
      Honored Guest
      1 year ago

      How Do I Get My VR To Work 

      I Got It Just To Play With Not To Work

      Didn't ask me for work email or use it for a business

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hey again, amcd24! We just wanted to follow-up with you and see if you're still needing assistance. If you are, make sure to let us know!

  • Pancakes_boi's avatar
    Pancakes_boi
    Honored Guest
    1 year ago

    I was having a different problem with my quest 2 and heard that doing a factory reset would fix it but now I am running into the same problem as amcd24 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hi Pancakes_boi! Thanks for reaching out about the trouble you are having accessing your headset. We know how important it is to ensure we can get into our devices, and we're excited to lend a hand!

       

      To give us a better idea of what you're seeing, would you please answer the following:

       

      • Do you still see your device in your Meta Quest app?
      • What was the original issue that caused you to factory reset?
      • Did the headset ask you to enter your work email?
      • Did you purchase this headset for use with a Meta Business account?
      • Pancakes_boi's avatar
        Pancakes_boi
        Honored Guest
        1 year ago

        It's still there on the app, my original issue was that the menu wouldn't appear on my quest no matter what buttons I pressed so I couldn't select anything like the setting or aps, it did ask for work email, headset was purchased at best buy

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hello again Pancakes_boi. We just wanted to check in with you and see if you still needed help with the email issues you were having. If you still need assistance, please feel free to reach back out to us at any time! Have a great day!
       

  • John.e.91's avatar
    John.e.91
    Honored Guest
    1 year ago

    Go to your metaquest app on your phone.. make sure your logged in.. then go in to headset settings then sync it from there .. 👍 hope it worked for u bro 

  • John.e.91's avatar
    John.e.91
    Honored Guest
    1 year ago

    Go to your metaquest app on your phone.. make sure your logged in.. then go in to headset settings then sync it from there .. 👍 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hey there, RBAllen25! If you are running into the same issue, where you are being directed to a work.meta.com website to complete set up, this means the device is incorrectly acting like a business device. Factory resetting the device following the steps here will usually get this back to a normal setup process and start working as intended. Should you still run into issues, you can also try visiting the meta.com/device from a PC or laptop and that should help you get started with the setup process. Please feel free to reach back out if you still need assistance, and we will be happy to work with you further. 

      • Jul_bangtan's avatar
        Jul_bangtan
        Honored Guest
        9 months ago

        Hello! I’m having some trouble. I haven’t played with my VR in a while and now it’s asking me to log in with another device and to use a code. I’ve tried doing that but every time I get to the email part it says that theirs no email associated with that account. What can I do? I’m writing the email correctly 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Knock, knock! We wanted to check back in with you to see if you'd been able to give our recommendations a try! Please let us know if there's anything else we can assist you with!

  • DonxWick's avatar
    DonxWick
    Honored Guest
    1 year ago

    The same thing is happening to me, wish we could get some real help instead of them having Ai reply 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hi DonxWick! We understand that you are having issues logging into your account. Making sure that our users are able to access their accounts is a top priority for us and and we want to do all we can to help you out!

       

      Please join us in DMs for your privacy, as we will need to gather sensitive information from you.

       

      Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hello again! We just wanted to do a quick follow-up to see if you still needed any support?

       

      We hope to hear back from you soon!

  • Budzynscy's avatar
    Budzynscy
    Honored Guest
    1 year ago

    For anybody looking for an advice here: use different device to log in (laptop for example). This is an issue occurring on android phones.

  • Rockvr_112's avatar
    Rockvr_112
    Honored Guest
    1 year ago

    Im having the same problem im trying to add another account but it keeps   saying there is no account associated with that email what do i do