Forum Discussion

ValacBarnes01's avatar
ValacBarnes01
Honored Guest
7 months ago

I'm being charged for something that looks like subscriptions that I have not made

I need help figuring out why I'm having unauthorized payments to oculus Menlo Park CA I have no subscriptions within my Oculus Rift yet I am paying $30.73 Every month starting from December 30th all the way up to May 30th I do not know why I am getting these payments charged on my credit card I believe there are some form of subscription that I cannot find on my oculus itself or on the actual website but with them always being $30.73 That sounds like a payment to subscription but here's the thing when I look at my billing within my credit card statements it would say oculus then a whole string of letters and a few numbers they all end with D2 and then it would say Menlo Park I have tried to look up information and the closest thing I can find Is that I maybe being charged by Facebook in the total of a $184.38 I do not know what to do i've even tried to talk to my card people and they will not give me anything to help me figure out why I am being charged for all this I've even told them that I am not subscribed to anything on this system I do not authorize these payments yet they can do nothing I have to actually talk to the oculus people to the people that are charging me but yet I cannot find how to do so I would very much like some help here please the closest information I could find with someone dealing with something like this around the time oculus was bought by Facebook one person if I remember correctly hadn't even had a chance to even buy a game and they were already being charged after putting in their credit card into the system I don't know if that was true or not but every single person that I have looked up having issues like this since the only way you can stop this from happening since no one will talk to anyone is by changing your card I would very much like to know if I literally have to change my credit card like I would for someone who has stolen it just to stop these payments

4 Replies

  • steve_40's avatar
    steve_40
    Visionary
    7 months ago

    Ask your bank to cancel your credit card and issue a new one with a different number. They can't refuse. You should also be able to use your banking app on your phone to lock your credit card.

  • kojack's avatar
    kojack
    MVP
    7 months ago

    Something strange is going on if you are being charged by Oculus Menlo Park CA. Billing for VR stuff is done by Meta Platforms Technologies Ireland.

    There's a couple of games with subscriptions, like Supernatural, but they should be way cheaper than $30.73. The Quest Plus subscription is also a lot cheaper than that.

    When you say the website, was it https://www.meta.com/my/subscriptions/ ? Just checking.

    Hopefully MetaStoreHelp​ can track down what's going on.

     

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    7 months ago

    Hello there, we understand that you are being charged on your headset. Please Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    We look forward to your reply! 

  • ValacBarnes01's avatar
    ValacBarnes01
    Honored Guest
    7 months ago

    I finally found what it is I have an older model of the Oculus I had been able to get it from a family member I did not know that they had a subscription on there for a WIN Realitymonthly membership baseball subscription that's what was taking my money the moment I added on my credit card onto it transferred that subscription to my credit card So everything is good now I just have to talk to my family that I bought the old oculus from😓 The reason why I did not know about this subscription besides my family members not telling me about it since they forgot is that I was able to get the newer oculus That allows me to actually see better since I have glasses and it's not in black and white so it doesn't give me headaches any more I had never thought to look at the subscriptions to the old system since I have not Added a subscription myself I never thought to look to see if they ever had any subscriptions