Forum Discussion

iamprotagonist.172189's avatar
4 months ago

Infinite boot loop???

For some reason when I open my meta quest 3 it infinitely loops? It shows the logo for around 15 seconds and then  the lenses don't match each other and unfocus, then for around 3 minutes it just spins and then the screen turns black. Ive tried a lot of things, side loading software updates, trying to restart headset, and booting it back up but it does the same over and over. 

4 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey there @iamprotagonist.172189,  we came across your post and wanted to offer some assistance. 

     

    We completely understand that constant boot looping is not an ideal situation. Not to worry though, let's get you back into the Metaverse as soon as possible. 

     

    Thank you for being proactive in trying to troubleshoot the issue. 

     

    Would you mind sending us a private message so we can investigate this further for you? You can do this by going to our page or by clicking here. Alternatively, you can contact our Customer Support team where one of our colleagues can assist you further.

     

    Hope to hear from you soon!