Forum Discussion

Outersquid's avatar
Outersquid
Explorer
6 months ago
Solved

IPD popup keeps popping up randomly

I'm on the Quest 2, and with one of the new updates, there is a pop-up when you slide the lens to each of the 3 notches. I have mine pushed out all the way, and it's been working fine for years, but every 10-15 minutes a really annoying popup comes up saying the IPD is at 68, it just says what it's already at, and I'm not sure why, but I've never had this problem, and it doesn't seem like a hardware issue at all. Seems like others on Reddit have also had this issue around a month ago as of posting this now, and it doesn't seem like it's been fixed.

https://www.reddit.com/r/OculusQuest/comments/1kuluby/ipd_min_message_keeps_popping_up_since_a_few/

  • Meloman_avs's avatar
    Meloman_avs
    5 months ago

    I received the following response from the Meta support:

    I have reached out to our specialized team on this matter, and they have confirmed to me that this is actively being looked into by our engineers. At this information stage, we would be extremely grateful if you continue to submit bug reports when you get the chance - as this gives our engineers more data to look into to hopefully come to a resolution quicker. 

23 Replies

  • Gizmo333's avatar
    Gizmo333
    Honored Guest
    6 months ago

    I'm having the same issue. I can't find a fix anywhere. 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      5 months ago

      Hi drunkenbagpiper 

       

      Thanks for reaching to us! We would love to look into this issue for you! Could you please send us a private message? Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      We look forward to speak to you! 

  • Kgt.6467's avatar
    Kgt.6467
    Honored Guest
    5 months ago

    I am also having this issue, any word on how to fix this yet? 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      5 months ago

      Hey there Outersquid !

       

      We wanted to pop by and try and give you a hand with the issue you're having!

       

      As you mentioned that this issue has only started occurring since you updated your headset's firmware, we kindly ask you to submit a bug report for it, so that our engineers can get on the case and resolve it as soon as possible!

       

      You can learn how to submit a bug report using the steps listed in this article.

       

      We hope you get back to playing uninterrupted soon, and if you have any other questions or queries, please don't hesitate to message us privately here, or via email, using this link. 

      • Meloman_avs's avatar
        Meloman_avs
        Protege
        5 months ago

        I submitted the bug report a couple of weeks ago, but have not get an answer. Could you just send the link to this article to developers? Let them add this to the bug list. There are many such complaints to this problem in the Internet. For example, there is one more thread on this site: https://communityforums.atmeta.com/discussions/OtherTroubleshooting/v77---ipd-popup/1327828

  • Meloman_avs's avatar
    Meloman_avs
    Protege
    5 months ago

    I received the following response from the Meta support:

    I have reached out to our specialized team on this matter, and they have confirmed to me that this is actively being looked into by our engineers. At this information stage, we would be extremely grateful if you continue to submit bug reports when you get the chance - as this gives our engineers more data to look into to hopefully come to a resolution quicker. 

    • margo.160087's avatar
      margo.160087
      Honored Guest
      5 months ago

      I found temporary  solution! Via Sidequest paste this adb command:

      adb shell setprop debug.oculus.noIpdNotifier 1

      It will disable popup until next reboot. Not very usefull, so  may be Meta engineers can simply add option to interface to turn off this crap! If they for 3 month can't found reason of this bug!

    • Outersquid's avatar
      Outersquid
      Explorer
      5 months ago

      Yeah I pretty much just had that same conclusion with them also.

    • ivyatalee's avatar
      ivyatalee
      Explorer
      5 months ago

      if it is shown when you do a fast turn, that might mean that it's hardware releated

      • Maccyb123's avatar
        Maccyb123
        Trustee
        5 months ago

        It's possible but highly unlikely..more likely to be a software bug affecting the sensors, but I like the way you think ! I had it popping up occasionally too, and you are right that a fast turn sometimes triggers it, but after I factory reset (due to another issue) the ipd isn't popping up anymore. 

  • Meloman_avs's avatar
    Meloman_avs
    Protege
    4 months ago

    I haven't seen the pop-up for couple of weeks. I launched the adb command mentioned above, but after that I definitely rebooted the headset. And I see - a new SW version was installed last Friday. Therefore, I don't know whether the "debug.oculus.noIpdNotifier" property value remains permanently, or this was fixed in the last SW update.

  • derekdavidkent's avatar
    derekdavidkent
    Honored Guest
    2 months ago

     Cool still no movement on this bug.

    Good job meta! keep selling ads and appealing to children instead of fixing stuff your customers bought.