Forum Discussion

Outersquid's avatar
Outersquid
Explorer
6 months ago
Solved

IPD popup keeps popping up randomly

I'm on the Quest 2, and with one of the new updates, there is a pop-up when you slide the lens to each of the 3 notches. I have mine pushed out all the way, and it's been working fine for years, but ...
  • Meloman_avs's avatar
    Meloman_avs
    5 months ago

    I received the following response from the Meta support:

    I have reached out to our specialized team on this matter, and they have confirmed to me that this is actively being looked into by our engineers. At this information stage, we would be extremely grateful if you continue to submit bug reports when you get the chance - as this gives our engineers more data to look into to hopefully come to a resolution quicker. 

Kgt.6467's avatar
Kgt.6467
Honored Guest
5 months ago

I am also having this issue, any word on how to fix this yet? 

MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
5 months ago

Hey there Outersquid !

 

We wanted to pop by and try and give you a hand with the issue you're having!

 

As you mentioned that this issue has only started occurring since you updated your headset's firmware, we kindly ask you to submit a bug report for it, so that our engineers can get on the case and resolve it as soon as possible!

 

You can learn how to submit a bug report using the steps listed in this article.

 

We hope you get back to playing uninterrupted soon, and if you have any other questions or queries, please don't hesitate to message us privately here, or via email, using this link. 

  • Meloman_avs's avatar
    Meloman_avs
    Protege
    5 months ago

    I submitted the bug report a couple of weeks ago, but have not get an answer. Could you just send the link to this article to developers? Let them add this to the bug list. There are many such complaints to this problem in the Internet. For example, there is one more thread on this site: https://communityforums.atmeta.com/discussions/OtherTroubleshooting/v77---ipd-popup/1327828